We want to ensure that your shopping experience at M&A BEAUTY is exceptional, and we believe in being transparent about our return policies. It’s essential to note that certain types of goods are exempt from being returned, primarily due to considerations related to hygiene and product integrity. This helps us maintain the highest standards of quality and safety for all our customers.
Exempted Goods Include:
Opened or Used Cosmetic Products: For hygiene and safety reasons, we are unable to accept returns on cosmetic products that have been opened or used. We understand that selecting the right cosmetic item can be a personal and individualized process, and we encourage you to explore our tester options in-store or take advantage of online resources to make informed choices before purchasing.
Other Hygiene-Sensitive Products: In addition to cosmetic products, certain other items fall under this exemption category. Examples include personal care products, intimate apparel, and items with direct skin contact. To uphold the highest hygiene standards, these goods cannot be returned once they have been opened or used.
Why the Exemption?
The exemption of certain goods from returns is not only in compliance with industry standards but also serves to safeguard the health and well-being of our customers. Cosmetic and hygiene-sensitive products have specific usage requirements, and once these have been compromised, it becomes challenging to ensure the safety and quality of the items for subsequent customers.
We Encourage Informed Decisions:
To help you make the most informed decisions about your purchases, we offer a variety of resources, including detailed product descriptions, customer reviews, and in-store testers where applicable. We value your satisfaction and understand the importance of finding products that meet your preferences.
If you have any questions about our exemption policy or require assistance in choosing the right products, our customer support team is here to help. Contact us at atrohair@gmail.com for personalized assistance and guidance.
Thank you for choosing M&A BEAUTY. We appreciate your understanding of our policies as we work to provide you with the best possible shopping experience.