We understand that sometimes, circumstances may arise that lead to the need for returns. At M&A Beauty, our aim is to make this process as straightforward and transparent as possible. Please take a moment to familiarize yourself with our comprehensive return policy.

Eligibility Criteria: For your item to be eligible for a return, it must meet the following criteria:

  1. Unused Condition: The product must remain in an unused and pristine condition, just as you received it. To facilitate a seamless return process, we kindly request that you refrain from using the item before initiating a return.
  2. Original Packaging: The item should be returned in its original packaging. This ensures not only the protection of the product during transit but also helps maintain the overall quality of the packaging.

Restocking Fee: In certain cases, a restocking fee may be applicable. This fee is designed to cover the costs associated with processing and restocking returned items. Please be assured that we strive to keep this fee reasonable, and it will be communicated clearly during the return process.

Initiating a Return: To initiate a return, we’ve streamlined the process for your convenience. Simply follow the instructions outlined on our website or get in touch with our dedicated customer service team. When reaching out, provide your order number and a brief explanation of the reason for the return. We’re here to guide you through every step.

Return Process: Once your returned item is received and inspected, you will be promptly notified via email regarding the approval or rejection of your refund. In the case of an approved refund, the credit will be automatically applied to your original method of payment.

Exchanges: Should you need to exchange an item, our customer service team is ready to assist you. They will provide guidance on the exchange process, ensuring you receive the desired product without unnecessary delays.

Damaged or Defective Items: If, unfortunately, you receive a damaged or defective item, please contact us immediately. We will swiftly arrange for a replacement and provide clear instructions on the necessary steps to address the issue.

Shipping Costs: It’s important to note that shipping costs are non-refundable. In the event of a refund, the cost of return shipping may be deducted from the total refund amount.

Contact Information: For any inquiries or concerns related to our return policy, our customer service team is at your disposal. Reach out via email at [atrohair@gmail.com].

Thank you for choosing M&A Beauty. Your satisfaction is our priority, and we are committed to delivering a positive experience with every purchase.